FAQs
How can I contact Problem Repair?
You can email us at info@probleemreparatie.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where will my order be shipped from?
We ship from Hong Kong.
Can I change or cancel my order?
Because we process orders as quickly as possible, you must request changes or cancellations within 12 hours of placing your order. Any requests after this time will be denied. Your order can be returned for a full refund upon receipt.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Maestro, AMEX) and PayPal payments. We also accept iDeal, Apple Pay, and Google Pay.
When will my order be processed?
All orders are processed and shipped from our warehouse. Please allow additional processing time during holidays and sale periods. We process orders Monday through Friday. Orders are processed within 1-3 business days from the order date and shipped the following day. Please note that we do not ship on weekends.
How long does it take to receive my order?
We aim to deliver within 2-5 working days.
What if I don't receive my order?
If you do not receive your order within 30 days of shipment, you are eligible for a full refund.
Do I have to pay import duties and taxes?
The prices on our site are tax-free in US dollars, which means you may be charged import duties and taxes once your order arrives. Import taxes, customs fees, and related charges may be applied once your order reaches its final destination. These charges are determined by your local customs office. Payment of these charges is your responsibility and will not be reimbursed by us. We are not responsible for delays caused by customs in your country. For more information, please contact your local customs office.
How do I return an item?
Contact us at info@probleemreparatie.com
What if the item(s) I received are defective, incorrect or damaged?
Please contact us if you received an incorrect, missing, or defective item. Please include your order number, photos of the item, and any relevant information as soon as you receive the package. We'll do our best to resolve your issue as quickly as possible.
When will I receive my refund?
All refunds will be credited to your original payment method. If you paid by credit or debit card, the refund will be processed to your card issuer's bank within 7–10 business days of receiving the returned item or receiving an approved cancellation. Contact your bank to find out when the refund will appear in your account. If you haven't received your refund yet, follow these steps: Contact your bank or credit card company. It may take some time for the refund to appear in your account.